Grievance Redressal Policy

Our Commitment

Government College for Men (A), Kadapa is committed to providing a responsive and accountable system for addressing student and faculty grievances. Our Grievance Redressal Policy ensures that all concerns are addressed fairly, promptly, and confidentially.

Our Pledge

We pledge to maintain a harmonious educational environment where every student and staff member feels comfortable expressing concerns without fear of reprisal. Our grievance redressal mechanism is designed to be transparent, accessible, and effective.

Policy Objectives

  • Promote an environment where students can articulate concerns openly without apprehension
  • Provide multiple channels for grievance submission including anonymous options
  • Ensure timely resolution of all legitimate grievances
  • Maintain transparency in the grievance redressal process
  • Uphold principles of natural justice and fair treatment

Scope of Policy

The committee deals with grievances related to:

Academic Matters

Examination-related issues, evaluation concerns, and academic disputes

Administrative Matters

Document issuance, fee payments, and administrative procedures

Discrimination/Harassment

Cases of alleged discrimination or harassment based on caste, gender, disability etc.

Infrastructure Issues

Concerns related to sanitation, drinking water, transport and facilities

G-MAPP (Grievance Redressal Management App)

The Commissioner of Collegiate Education has introduced G-MAPP to facilitate easy submission of grievances enabling quick and transparent redressal:

Key Features

  • 24x7 online access to file grievances
  • Real-time tracking of grievance status
  • Direct escalation to concerned authorities
  • Transparent administration at all levels

App Manual

Download the complete user manual for G-MAPP:

Download Manual

Reporting Procedure

Grievances can be submitted through multiple channels:

  1. Submit through G-MAPP mobile application
  2. Fill the online Student Grievance Form (link below)
  3. Submit written complaint to Grievance Redressal Committee
  4. Drop complaint in suggestion boxes placed in college
Student Grievance Form
Download PDF Form

Committees

Students Grievance Redressal Committee

Primary committee for addressing general student and faculty grievances

View Committee Members

Internal Complaint Committee

Special committee for addressing complaints of harassment and discrimination

View Committee Members

Resolution Process

1
Submission

Grievance received through any channel

2
Acknowledgement

Received within 24 hours

3
Investigation

Committee examines the grievance within 3 working days

4
Resolution

Final decision communicated within 15 working days

Note: Complex cases may require additional time. Complainants will be kept informed at each stage.

Appeals Process

If the complaint is not resolved satisfactorily at college level:

  • Appeal may be made to the Commissioner, Collegiate Education through G-MAPP
  • Appeal must be filed within 15 days of receiving college's decision
  • Appellate authority's decision will be final and binding

Resources

Complete Policy Document
FAQs
Annual Report